Shipping Policy – Sophie Mia Sydney

Sophie Mia Sydney aims to provide a reliable and straightforward delivery experience for every customer. This Shipping Policy explains our estimated processing times, delivery timeframes, shipping costs and order-tracking procedures.

Order Processing

After placing an order, you will receive an order confirmation email. Orders are generally processed and dispatched within 24–48 hours, excluding weekends and Australian public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details where tracking is available.

Delivery Timeframes

Orders generally arrive within 5–14 business days after dispatch. These timeframes are estimates only and are not guaranteed. Delivery times may vary depending on the destination, carrier capacity, peak shopping periods, public holidays, weather events, customs procedures and other circumstances outside our control.

Please ensure that your delivery address is complete and accurate when placing your order. We may not be able to change the address after an order has been dispatched.

Free Shipping

Sophie Mia Sydney currently offers free standard shipping on eligible orders. If different shipping options or charges apply to your order, these will be shown at checkout before you complete your purchase.

Shipping Method and Fulfilment

Orders may be fulfilled and dispatched by one of our third-party suppliers or fulfilment partners. Depending on product availability, items from the same order may occasionally be sent in separate parcels. If this occurs, you may receive more than one tracking number and your items may arrive at different times.

Order Tracking

Where tracking is available, your tracking number will be sent to you by email once your order has been dispatched. Tracking updates may take a short time to appear after the parcel has been scanned by the carrier.

If you have not received tracking information within a reasonable period after your dispatch confirmation, please contact us at info@sophiemiasydney.com.

Delays, Lost Parcels and Delivery Issues

Although we work to meet the estimated delivery timeframes, delays may occur due to carrier disruptions, customs processing, severe weather, peak periods or other unforeseen events. We will provide reasonable assistance in following up delivery issues with the relevant carrier.

If your parcel appears to be lost, has arrived damaged or has not arrived within a reasonable timeframe, please contact us at info@sophiemiasydney.com and include your order number and delivery details. We will assess the situation and work with you towards an appropriate resolution.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Customs, Duties and Taxes

For deliveries outside Australia, the recipient may be responsible for any customs duties, import taxes or other charges imposed by the destination country. These charges are outside our control and are not included unless expressly stated at checkout.

Contact Us

If you have questions about your order or this Shipping Policy, please contact our customer service team:

Email: info@sophiemiasydney.com