Privacy Policy – Sophie Mia Sydney

Sophie Mia Sydney is committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or shop through our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

To provide a smooth and reliable shopping experience, Sophie Mia Sydney may collect the following information:

• Full name
• Email address: info@Sophiemiasydney.com
• Payment and billing information
• Shipping and delivery address
• Order history and transaction details
• Information you provide when contacting our customer service team
• Website usage information collected through cookies and similar technologies

How We Use Your Information

We may use your personal information to:

• Process, fulfil and deliver your orders
• Manage payments and help prevent fraud or other unauthorised activity
• Send order confirmations, delivery updates and other service-related communications
• Respond to enquiries and provide customer support
• Improve our website, products and customer experience
• Send information about new products, promotions and events where you have consented to receive marketing communications
• Meet our legal, accounting and regulatory obligations

Disclosure of Personal Information

Sophie Mia Sydney does not sell or rent your personal information. We may disclose information where reasonably necessary to:

• Third-party service providers who assist with payment processing, fulfilment, delivery, website hosting, analytics, customer support or marketing
• Comply with Australian law, court orders or other legal obligations
• Detect, investigate or prevent fraud, security incidents or unlawful activity
• Protect the rights, property or safety of Sophie Mia Sydney, our customers or the public

Where we use service providers, we take reasonable steps to ensure that they handle personal information appropriately and securely.

Data Security

Sophie Mia Sydney takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures may include encryption for payment transactions, secure systems and limiting access to personal information to people who need it to provide our services.

No method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes and meeting legal, accounting and reporting requirements. When information is no longer required, we take reasonable steps to securely delete or de-identify it.

Your Privacy Rights

Depending on applicable privacy laws, including the Australian Privacy Act 1988, you may have the right to:

• Request access to personal information we hold about you
• Request correction of information that is inaccurate, incomplete or out of date
• Request deletion of your personal information, subject to legal or operational requirements
• Withdraw consent to receiving marketing communications at any time
• Make a complaint about how we handle your personal information

To exercise a right or make a privacy enquiry, please contact us using the details below. We may need to verify your identity before responding. We aim to respond within a reasonable period and in accordance with applicable Australian privacy requirements.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, understand how visitors use the site and improve website functionality. You can adjust your browser settings to refuse or delete cookies. Some website features may not work correctly if cookies are disabled.

Marketing Communications

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email or contacting us at info@Sophiemiasydney.com. You may still receive essential messages relating to orders, accounts or services.

Overseas Disclosure

Some of our service providers may be located outside Australia or may store information overseas. Where this occurs, we take reasonable steps to handle personal information in accordance with applicable privacy obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us:

Email: info@Sophiemiasydney.com

Sophie Mia Sydney is committed to handling your personal information responsibly and securely.