Returns and Refunds Policy – Sophie Mia Sydney

At Sophie Mia Sydney, we want you to feel confident when shopping with us. This Returns and Refunds Policy explains when returns, refunds and exchanges may be available for purchases made through our online store.

This policy operates alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy is intended to exclude, restrict or replace any rights or remedies you may have under the ACL.

Change-of-Mind Returns

For eligible full-price products, we may accept a return if you contact us within 30 days of receiving your order.

To be eligible, the item must:

• Be unworn and unwashed
• Be in its original condition, with all tags and hygiene labels attached
• Be returned in its original packaging where possible
• Not show signs of damage, alteration, makeup, perfume, deodorant or other wear

Change-of-mind returns are subject to approval. We reserve the right to refuse a return if the item does not meet these requirements.

Sale and Promotional Items

Sale, clearance and promotional items are generally not eligible for change-of-mind returns or exchanges. However, this does not affect your rights under the Australian Consumer Law. If a sale item is faulty, incorrectly described or does not meet a consumer guarantee, please contact us so we can assess the issue and provide an appropriate remedy.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible at info@sophiemiasydney.com. Include your order number, a description of the issue and clear photographs where relevant.

Depending on the circumstances, we may offer a repair, replacement, refund or another remedy in accordance with the Australian Consumer Law. We will not ask you to pay return postage for an item confirmed to be faulty, damaged on arrival or sent incorrectly.

Return Postage

For approved change-of-mind returns, the customer is responsible for return postage. Original delivery charges and return postage are generally non-refundable unless the return relates to a faulty, damaged or incorrectly supplied item, or another remedy is required under the Australian Consumer Law.

We recommend using a tracked postal service, as Sophie Mia Sydney cannot be responsible for returns that are lost in transit before they reach us.

Return Period

Return requests must be submitted within 30 days of receiving your order. Returns sent after this period may not be accepted, except where a different remedy or timeframe applies under the Australian Consumer Law.

Exchanges

We do not guarantee direct exchanges, including exchanges for a different size. If you need another size or style, please contact us first. Where an exchange is unavailable, you may return an eligible item and place a new order.

Sale and promotional items cannot be exchanged for change-of-mind reasons, subject to your rights under the Australian Consumer Law.

How to Request a Return

To request a return, email info@sophiemiasydney.com with:

• Your full name
• Order number
• Product name
• Reason for the return
• Photographs, if the item is faulty, damaged or incorrect

Please wait for approval and return instructions before sending anything back. Unauthorised returns may be delayed or unable to be processed.

Return Form

If we approve your return, we may ask you to complete and include a return form with your parcel. This helps us identify and process your return efficiently. If you cannot access the form, contact our customer service team before sending the item.

Refunds

Once your returned item has been received and inspected, we will email you with the outcome. Approved refunds will be issued to the original payment method where possible. Please allow additional time for your bank or payment provider to process the refund.

If your return is not approved because it does not meet the conditions above, we will contact you with the next steps.

Contact Us

If you have any questions about returns, refunds or exchanges, please contact us at:

Email: info@sophiemiasydney.com